![]() ![]() If that doesn't work proceed to the next step.įor those customers having an issue still, engineering has created a file to help obtain logging information for the engineering staff. Customers whose catalogs have a flaw preventing upgrading requiring recovery from a catalog repair (Adobe Customer Care) or recovery from a backupleĪ responable bridge step would be to revert to 10.4, open your catalog, run an Optimize Catalog, backup your catalog and then update to 11.0 and attempt to update this backup.(We've returned catalogs updated to those customers who've supplied them) Customers whose catalogs have no issue upgrading on our end. ![]() Customers who are affected by this bug (We've returned catalogs for the original group supplied to us).Evaluating catalogs sent to us (thank you) has revealed three classes of failure: We do not need additional catalogs at this time.Īt this time our investigation has revealed a small number of customers with an update issue that will be remedied in our next release. To those who have sent catalogs, thank you. ![]()
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